If you are not completely satisfied with your purchase please call or email us for a Return Authorization number, and then you may return the item in its original condition within 14 days. The item must be returned with all original tags and packaging. Upon receipt and examination, we will issue you credit for the price paid for the item minus the shipping - for a future purchase. Please be advised that in the event you have received free shipping or any discount this will not be valid any longer. The refund for the item will be minus the shipping cost.
We cannot refund the cost of delivery. Delivery charges will be billed to the customer. Where the goods have been shipped back to us the cost of return postage is the customer's responsibility and we recommend using a recorded delivery service.
Items that are damaged or destroyed while in the possession of the customer are not eligible for a full refund. Please contact us so we may handle this on a case-by-case basis.
Our return address is:
974 Everett St
Los Angeles, Ca 90026
Please be advised that EYEWEARINSIGHT.com or its agents or employees are not responsible for any loss that may be incurred as a result of damage to glasses, loss of eyesight, loss of profits, loss of use, loss of data, contracts or anticipated earnings or savings.
Our responsibility is to provide you with the item you ordered as you ordered it (ie as per the prescription provided to us). Please contact a health care professional if the prescription ordered fails to correct to your satisfaction.
All our goods are inspected individually before shipping.
Once your order has been received if there are any mistakes, provided you have entered your prescription information correctly onto our online order system, such as, incorrect prescription, wrong frame, wrong color, wrong fit; in fact if there is any mistake from our side we will replace the glasses as promptly as possible without any more cost to you.
If you should receive a faulty or wrong item please email firstname.lastname@example.org. Please quote your order number, name, product purchased, fault or if a wrong item and whether you require a refund or a replacement. We will then advice on how to proceed with your return.
Please be informed that we may at any time without prior notice change these terms and conditions. We may post or send by email as notification to let you know changes have taken place. Please continue to check back and read these conditions in case of any changes that may be relevant.
If for any reason you feel that your password or username has been compromised please contact us immediately or take action and change your password and keep your account information safe.
You are responsible for the safe keeping of your password and username. Any loss incurred due to unauthorized use of your account is fully your responsibility.