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Return Policy

 Updated 4-23-2019

 

Returns & Refunds


We STAND behind our products, but if for any reason you wish to return an item...

We have a hassle-free exchange or store credit.
But please always keep in mind that these glasses are custom made for you. Taking your time to carefully read the dimensions of the frames and making sure they do not deviate too drastically from the glasses you currently wear will help ensure a better fit. And if at any time you are unsure of how you have entered your prescription contact us by email, phone or chat OR just send us a copy with your name and order number and we will double check your entry. These small steps will ensure a more successful purchase!

If you are not completely satisfied with your purchase please call or email us for a Return Authorization number, and then you may return the item in its original condition within 14 days.  The item must be returned with all original tags and packaging.  Upon receipt and examination, we will issue you credit for the price paid for the item minus the shipping - for a future purchase. Please be advised that in the event you have received free shipping or any discount this will not be valid any longer. The refund for the item will be minus the shipping cost.

We cannot refund the cost of delivery. Delivery charges will be billed to the customer. Where the goods have been shipped back to us the cost of return postage is the customer's responsibility and we recommend using a recorded delivery service.

Items that are damaged or destroyed while in the possession of the customer are not eligible for a full refund. Please contact us so we may handle this on a case-by-case basis.


Our return address is:
974 Everett St
Los Angeles, Ca 90026


Liabilities

Please be advised that EYEWEARINSIGHT.com  or its agents or employees are not responsible for any loss that may be  incurred as a result  of damage to  glasses, loss of eyesight, loss of profits, loss of use, loss of data,  contracts or anticipated earnings or savings.
Our responsibility is to provide you with  the item you ordered as you ordered it (ie as per the prescription provided to  us). Please contact a health care professional if the prescription ordered  fails to correct to your satisfaction.

Faulty Goods / Wrong item

All our goods are inspected individually  before shipping.
Once your order has been received if  there are any mistakes, provided you have entered your prescription information  correctly onto our online order system, such as, incorrect prescription, wrong  frame, wrong color, wrong fit; in fact if there is any mistake from our side we  will replace the glasses as promptly as possible without any more cost to you.
If  you should receive a faulty or wrong item please email 
returns@eyewearinsights.com. Please quote your order number, name, product  purchased, fault or if a wrong item and whether you require a refund or a  replacement. We will then advice on how to proceed with your return.

Changes to the Terms and Conditions

Please be informed that we may at any time  without prior notice change these terms and conditions. We may post or send by email as notification to let you know changes have taken place. Please continue  to check back and read these conditions in case of any changes that may be  relevant.
If for any reason you feel that your  password or username has been compromised please contact us immediately or take action and change your password and keep your account information safe.
You are responsible for the safe keeping  of your password and username. Any loss incurred due to unauthorized use of  your account is fully your responsibility.

Our customer's service is but a phone call/email away, we are standing by to assist you in every way. We will match any price for the same quality glasses.




As always if you need our help we are but a call away at 866 217-5878, 9 a.m.–7 p.m. PT daily or Text 213 769-8009 or emailing us

 

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